Terms & Conditions

General Terms and Conditions of Mooisa

General Terms and Conditions – Mooisa (B2B)

Version July 2025

1. Applicability

1.1 These general terms and conditions apply to all offers, orders, agreements, and deliveries of goods between Mooisa and business customers (B2B).

1.2 Deviating terms of the customer are only valid if they have been expressly accepted in writing by Mooisa.

2. Conclusion of the Agreement

2.1 An agreement is established at the moment Mooisa confirms an order in writing (by email) or through the delivery of the products.

2.2 Orders must be placed via email or through the webshop.

2.3 After acceptance, it is not possible to change the order or to discuss it. Errors in address details or product choice are the customer's responsibility.

3. Delivery

3.1 Mooisa aims for the fastest possible delivery. Delivery times are indicative and do not entitle to compensation in case of exceeding them.

3.2 Deliveries will take place at the address provided by the customer. In the case of incorrect addressing, additional shipping costs may be charged to the customer.

3.3 Partial deliveries are permitted unless otherwise agreed in writing.

4. Control upon Receipt & Damage Reporting

4.1 The customer is obliged to check the delivery for visible damage, breakage or inaccuracies immediately upon receipt.

4.2 Damage or breakage must be reported in writing to Mooisa within 48 hours of receipt via info@mooisa.com, accompanied by photographs.

4.3 If no notification is received within 48 hours, any right to free replacement or compensation is forfeited.

5. Retention of Title

5.1 All delivered goods remain the property of Mooisa until full payment has been received.

6. Prices and Payment

6.1 All prices are exclusive of VAT and shipping costs, unless stated otherwise.

6.2 Payment must be made in advance or according to the agreed payment term.

6.3 In the event of late payment, the statutory commercial interest is payable.

7. Shipping Costs and Returns

7.1 Shipping costs are clearly stated prior to the order.

7.2 Returns are not accepted unless otherwise agreed.

8. Guarantee and Liability

8.1 Products from Mooisa are made from natural stone and other natural materials. As a result, each product is unique and variations in colour, texture, pattern, and/or size may occur between different batches. Deviations in natural materials are permitted and are not a reason for complaint.

8.2 In the event of defects, Mooisa reserves the right to repair or replace. This must be reported within 48 hours of delivery.

8.3 Mooisa is solely liable for damage resulting from intent or gross negligence on the part of Mooisa. Any other liability, including for indirect damage, consequential damage or loss of profit, is excluded.

9. Intellectual Property Rights

9.1 All designs, texts, images, and product designs are protected by copyright.

9.2 Without written permission, it is prohibited to use, reproduce, or modify this commercially.

10. Discounts and Promo Codes

10.1 Discount codes cannot be applied retroactively and are not redeemable for cash.

10.2 In the event of cancellation of an order, the value of the discount code is forfeited.

11. Final Provisions

11.1 When placing an order, the customer declares to be familiar with and agrees to these general terms and conditions, as well as the return policy, usage instructions, and privacy statement as published on the website.

11.2 Dutch law applies to all legal relationships.

11.3 Disputes shall be exclusively submitted to the competent court in the district where Mooisa is located.

Questions about these terms?